Privacy Policy

Privacy Policy for Dragonfly Mechanical

Dragonfly Mechanical will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, Dispatch notification and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe, at any time and no further messages will be sent." They will also be informed that their information will not be shared with third parties.

By submitting our contact form and signing up for texts, you consent to receive text messages from Dragonfly Mechanical at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help.

Information Collection

We collect personal information when you voluntarily submit it to us through our website's "Contact Us" form, service inquiries, or other interactions. This may include:

• Your name
• Email address
• Phone number (optional)
• Any additional details you provide regarding your service request

Providing your phone number is optional and constitutes your consent to be contacted by Dragonfly Mechanical regarding your inquiry.

Use of Information

The information you provide is used for the following purposes:

• Responding to inquiries and service requests
• Scheduling appointments and providing requested services
• Improving our customer service and offerings
• Providing important updates regarding our services

We do not sell or share your personal information, including phone numbers, with third-party marketers.

Text Messaging & Mobile Opt-In

If you opt-in to receive text messages from us, your mobile information will be kept confidential. Your phone number and consent details:

• Will not be shared with third parties for marketing or promotional purposes.
• May be shared only when necessary for essential business operations (e.g., appointment confirmations).
• Are used solely for communication related to your inquiries or service requests.

Opt-Out Instructions

You have the right to opt out of receiving text messages or other communications from us at any time.

To opt out of text messaging, simply reply STOP to any text message you receive from us. Once you opt out, you will no longer receive text messages from Dragonfly Mechanical.

Data Sharing & Third-Party Involvement

We do not share any personal data, including text message opt-in details, with third parties for their marketing purposes.

However, we may share information with trusted service providers and partners when necessary for essential business operations, such as:

• Scheduling and dispatching service appointments
• Processing customer requests and payments
• Sending service confirmations and reminders

All data sharing is conducted in compliance with privacy laws and security standards.

Consent & Your Rights

By voluntarily providing your information through our website, phone calls, or text messaging, you consent to:

• The collection and use of your personal data as described in this policy
• Receiving service-related communications, including appointment confirmations and updates
• Opting in to text messaging if you provide your mobile number

You have the right to update, request, or delete your personal information at any time.

Last updated: May 9, 2025